Placing an order on Marketplace is simple!
You can order online right here, or call us at 1-800-821-5744.
Below please find some important information regarding ordering & payment.
Changes to an Order or Canceling an Order
We are able to accommodate changes or cancellations to an order if the order has not yet been prepared for shipping, or if the order has not already shipped out. To request a change or cancellation, please contact us at 1-800-458-6057. Our Customer Service Center is available to accommodate you Monday - Saturday from 9AM - 9PM (EST). Please have your order number available.
Track Your Order
To track your order, please click here or visit the Order Status link located in the header.
Upon placing an order online or via phone, you will receive an order confirmation email. Please be sure to verify your email address when entering it during checkout to ensure that you receive your order and shipping confirmation emails.
Payment Types Accepted
Your convenience is our priority. We accept all major credit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
We also accept our sister brand Credit Cards!
You can use any of the following sister brand Credit Cards: Blair, OPT (Old Pueblo Traders), BFA (Bedford Fair), Appleseed's, The Tog Shop, Norm Thompson, Sahalie, Solutions, Gold Violin, Winter Silks and Haband.
Not a cardholder? Enjoy Savings and Benefits All Year*! It's Easy!
$10 reward certificate for every $150 spent annually.**
Welcome and Birthday SAVINGS to celebrate your membership.
Exclusive Cardholder Discounts during special "Invitation Only" events.
NO ANNUAL FEE.*** Unlike some store cards, your Credit Card can be used for purchases right here and across our sister brand websites.
Shopping Ease and Convenience: Your Credit Card can be used for purchases right here and across our sister brand websites.
Safety & Security guaranteed. Take comfort in safe and secure shopping when you shop with your Credit Card.
Important Sales Tax Information
We collect sales tax in AL, AR, CA, CO, CT, DC, FL, GA, HI, IA, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, UT, VT, WA, WI, WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website. Also see: Individual States Sales/Use Tax Information